VPN Will not start on one of two devices in which it is installed

AVG VPN
4

Hello Russell, 

We are sorry for the inconvneience caused. We will check and help you to resolve it. Please provide the following information to help you better :

1. Have you tried to reinstall AVG Secure VPN program?
2. Confirm the operating system installed in your device.
3. Do you get any error message while trying to start VPN? If yes, please share the screenshot of it. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

1

I have found in the last fortnight that VPN, which i sinstalled on two devices, will not now start properly on one of them. When attempt to open it it begins, but aborts to a small blank (black) window and simply sits there. On one occasion I had a fleeting glimpse of the start-up window and managed to click on the start button, before the window aborted, and VPN engaged.

But otherwirse it cannot be started, or stopped if you do get it running.

2

Hello Russell, 

We are sorry for the inconvneience caused. We will check and help you to resolve it. Please provide the following information to help you better :

1. Have you tried to reinstall AVG Secure VPN program?
2. Confirm the operating system installed in your device.
3. Do you get any error message while trying to start VPN? If yes, please share the screenshot of it. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

3

Hi Russell,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Thank you and keep us posted.