Hello Leo,
Sorry to hear this. Please try to repair (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) AVG Secure VPN and restart your computer to check the status.
Please do contact us if you face any difficulties, we will assist you better.
Thank you.
my vpn connected when I first installed it now after a reboot it don't work no changes have been made
Leo,
We are sorry that repairing of AVG Secure VPN didn't fix the issue with it. Please change the location in AVG Secure VPN and then try to connect again. If the issue persists, please uninstall AVG Secure VPN via control panel and then reinstall it via AVG Dashboard and check if it works.
Please contact us for further assistance and we will be glad to help you with that.
Thank you.
Thank so much for trying all the instructions that was provided.
In this case, we have to analyze the AVG log files and assist further.
We have sent the email instructions on how to collect and send log files to us.
Please check for the email on spam and junk folders if it is not present in the inbox.
Sorry to hear this. Please try to repair (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) AVG Secure VPN and restart your computer to check the status.
Please do contact us if you face any difficulties, we will assist you better.
Thank you.
Leo, disabling AVG protection wouldn't cause such mouse pointer issue.
Is the AVG Secure VPN working fine after disabling AVG?
Thank you for trying out the instructions provided before.
Do you have any 3rd party antivirus program installed on your PC?
If yes, please disable it temporarily and check whether AVG Secure VPN is able to connect.