VPN won't switch on but says it's safe to browse

I've just downloaded VPN trial but clicking to switch it on it behaves as if it's doing that but doesn't change to 'ON' yet it says I'm now safe to browse safely. Not a good start folks

Hello Liz,

I apologize for the inconvenience. I would request you to uninstall AVG Secure VPN from the control panel and then reinstall it to fix the issue. If you still face any difficulties, please contact us to proceed further.