VPN x Internet velocity

AVG VPN
8

Hello Joaquim.
We regret the inconvenience.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
We'd request you to click 'Change location', connect to a different VPN server and verify the issue.

1

When AVG VPN on, my internet velocity (200M) reduce 90% — go to 20-25M.

There are configurations or "secrets" to solve this situation?

9

Sorry, e-mail?

I didn't receive an email ....

5

We are sorry to hear this.

We will help you to resolve the issue.

We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.

4

Thank you for sharing the details as requested, Joaquim.
Another troubleshoot is to change your DNS settings to troubleshoot issues with AVG Secure VPN. The following AVG article, https://is.gd/IU7ddk , provides detailed instruction including pictures.

6

ANSWERS IN CAPITAL LETTERES

- On what computer/device operating system are you experiencing this disruption? 
WINDOWS 7 ULTIMATE
ACER ASPIRE CORE i7
8GB RAM/1T HD
NVIDIA GEFORCE 820M
- Is your connection to the internet wireless or wired, and is there any difference in reduced bandwidth between one or the other? 
WIRED CONECTION
- Is this a recent disruption you are experiencing, or has this been ongoing for some time?
I DID INSTALL AVG VPN IN THIS LAST WEEK
- Are you experiencing the same disruption on another household computer/device that is connected to AVG Secure VPN?
IN ALL SMARTPHONES (IOS AND ANDROID)
- Are you able to connect to a different Internet Service Provider (ISP), and does the disruption continue?
ONLY MY PROVIDER
As a further troubleshoot, on the device/computer you are experiencing a disruption, to temporarily disable your Firewall. Let me know how this turns out.
NO DIFERENCE

7

Sorry, e-mail?

I didn't receive an email ....

3

Forgive me but I don't see a solution …

2

Hello Joaquim.
We regret the inconvenience.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
We'd request you to click 'Change location', connect to a different VPN server and verify the issue.