Hello everyone,
After updating my AVG Antivirus to version 24.5, I can no longer start the VR-Protect browser. There are no error messages from AVG, and VR-Protect doesn't show any indications – it simply doesn't start.
Has anyone else experienced this issue or knows a solution to this problem? I would be very grateful for any help!
Thank you in advance!
Best regards,
Cristian
Hello Cristian.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
We suggest you to disable AVG Internet Security and check whether you can access VR-Protect. Then, disable AVG components one by one and check the status.
Refer the below link to know how to disable AVG Internet Security :
Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)
Also, please confirm do you have any other AVG programs installed in your device like AVG Anti-track (or) AVG Secure VPN?
We look forward for your response.
Hello Delli,
Thank you for the prompt response.
When I deactivate AVG Antivirus Free, VR-Protect starts without any issues.
VR-Protect only starts if the following protection functions are deactivated:
Best regards,
Cristian
Hello Cristian.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
We suggest you to disable AVG Internet Security and check whether you can access VR-Protect. Then, disable AVG components one by one and check the status.
Refer the below link to know how to disable AVG Internet Security :
Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)
Also, please confirm do you have any other AVG programs installed in your device like AVG Anti-track (or) AVG Secure VPN?
We look forward for your response.