W95/cerebus infection remaining after scan

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6

I uploaded the file to the ftp. GMER stopped scanning, so I had to make a copy what progress it had made.
what's the support email to let them know?

1

AVG Internet Security detected 16 infections and healed 8. I tried using "remove all unhealed" button. Didn't work. The infection is w95/cerebus. How do I completely remove it?

4

M G Dejecacion, In order to analyze it please provide AVG with GMER (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/) and AVG scan result export (http://kb.avg.com/articles/en_US/How_to/AVG-scan-result-export/).
AVG Guru

3

Hi M G Dejecacion,

I'd like to ask you for the name of uploaded file as well as for more details about the detection - which files were detected? Are these files detected if you run scan today? Could you please send me screenshot of the detection window?

Thanks

Jan

2

I uploaded the file to the ftp. GMER stopped scanning, so I had to make a copy what progress it had made.
what's the support email to let them know?

5

M G Dejecacion, You've posted here so your message will be noted by the AVG Community Support personnel.
AVG Guru