Wacom Tablet: IDP.ALEXA.51 detection

Viruses & Threats
6

Hello Janny,
We regret for the inconvenience caused. We would like to inform you that the issue which you are currently experiencing is fixed from our side. We request you to update your AVG program. Once the AVG program is updated successfully,try to restart your system and check it once with your application.The following article explains how to update the http://support.avg.com/SupportArticleView?urlname=How-to-update-AVG your AVG Program. If the issue persists, please let us know by upcoming post we are here to help you.
Thank you.

5

Hello Janny,

Sorry for the inconvenience caused.
May I know the name of AVG program installed on your PC?
Is it free, trial or paid version?
Do you have the latest 2016 version of AVG?

1

Hi, everyone!

I had updated my Wacom tablet driver last week and this morning, AVG began to detect something called "IDP.ALEXA.51" on all the Wacom related files. I'm not entirely sure what this meant, but I have uninstalled my tablet driver and have yet to reinstall it because I wanted to hear from you all about what this detection meant.

Thank you! :slight_smile:

4

The same thing happened to me this morning. Iā€™m using AVG Antivirus Business Edition (Full, 5 Computers).  The driver that Iā€™m having trouble with is 6.3.16-2 it is for the 22HD. I should point out that when AVG remove it, it also disabled the Wacom tablet. I reinstalled the previous driver 6.3.15 and so far, have not had any problems.

2

Hi! Thanks for responding so quickly.

I am currently using the free version of AVG. I think it is the 2016 version of AVG. The bottom right hand corner reads: "build 16.91.7688"

3

Hello Janny,
We regret for the inconvenience caused. We would like to inform you that the issue which you are currently experiencing is fixed from our side. We request you to update your AVG program. Once the AVG program is updated successfully,try to restart your system and check it once with your application.The following article explains how to update the http://support.avg.com/SupportArticleView?urlname=How-to-update-AVG your AVG Program. If the issue persists, please let us know by upcoming post we are here to help you.
Thank you.