Hi Svend,
We're glad to check & clarify your queries.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
15 Sept, 2021 I wrote the following letter to you via your home page. I dont know whether you have seen it, please see below:
Dear Sirs,
May 14, 2021 I bought the AVG Secure VPN (Multi-Device) 1-year subscription for § 74,85 (after deduct. of discount) Order Number: (Order number redacted)
License Number (Activation code redacted)
Just after that I cancelled my purchase and the above amount was placed with you on a stand-by account.
For your information I can now tell you that I have got a new e-mail address: (Email address redacted).
My old e-mail address - which is closed down - was (Email address redacted) to which my payment details were connected.
Now I want to re-activate my subscription in connection with the e-mail address, and for that purpose my pre-payment can be used.
Be reading your full description of your products I noticed the following FAQ: 'Is AVG Secure VPN included when I purchase AVG Internet Security?
No. AVG Secure VPN requires a separate subscription to use. You cannot use an AVG Internet Security subscription to activate AVG Secure VPN.'
I have the following questions:
1. I use the Internet every day, and for that reason I think that the AVG Internet Security subscription is important to have, too, in order to complete the security?
2. How much do you charge in order to include this program, too?
Please let me know, thank you in advance.
Kind regards
Svend Rosekamp
Hi Svend,
We're glad to check & clarify your queries.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.