Want to cancel have reported fraud to bank and police last year but stilll took money this year

AVG Protection
1

How do I cancel !!!

2

Hello Jackie,

We acknowledge your refund request.
We couldn't find any AVG subscription or charges debited on the account that you have used for posting here.
Hence, we have sent an email requesting few details, in-order to locate the exact account associated with the charge.
Thank you.