I have only just this month paid £44.99 annual renewal subscription for 2 computers 1 year AVG internet security. I want to change this to AVG Protection Pro to include my tablet. But when I attempted to do this it wanted to charge me another £40+ for this same year. Why can't I just replace the already paid for one-year AVG internet security for one year Protection Pro? Or have I misunderstood something? Grateful for any clarification.
You are most welcome Carole.
Thank you for understanding.
We are always there to support you 24/7.
For purchase and installation, please contact our technical support.
Have a good night.
You are welcome.
Upon checking your previous case record we see that you have applied for the refund for your Renewal AVG Internet Security 2 computers (1 year). We don't see any active license on your account other than this Internet security license. You have mentioned that you wish to upgrade to Protection Pro for which you couldn't upgrade it from this internet security license. The way is to get refund for this internet security license and purchase the AVG protection Multi-device subscription. You have already applied for the refund for your internet security license so your amount will get refunded in 5 to 6 business days.
To purchase our AVG Protection Multi-device with an offer please contact our technical support via https://support.avg.com/support_contact_form?l=&retUrl=support_sales and so that they can purchase it with you offer and help with the installation.
Please feel free to contact us should you need any assistance.
No I haven't applied for a refund, all I have asked for is that my package be changed to Protection Pro for the fee I have already paid. My internet security is still intact on both computers with the valid IS licence number.
ME AGAIN - PLEASE IGNORE MY REQUEST FOR HELP AS ABOVE or delete it if you like. I've found a way to contact AVG by email through my Paypal account. Discovered that although my annual renewal was auto-paid on the 6th April, the renewal wasn't/isn't really due until the 20th, so surely I should be able to change it to what I want - 2 days yet until the 20th!