Was disconnected from Mohammend - I have a case number

Hello Denise,
We apologize for the inconvenience caused. Do you actually mean that you are finding difficulties to boot your computer? Thank you.

I have a case number to reconnect for continued support on MY computer… Mohammed sent me an email with a case number… I have had to take the "backdoor" to get to AVG Remote Support website.  Please assist!

Hello Denise,
We apologize for the inconvenience caused. Do you actually mean that you are finding difficulties to boot your computer? Thank you.