Was my credit card accepted

AVG Subscription
8

Can you confirm that you have now received my payment of $74.99 CDN. (order #12670304138 effective October 16 2017) for an unlimited 1-year subscription for AVG Internet Security and that it has been successfully downloaded to my computer? I am confused because I continue to receive a message that my Internet Security expires in four days. Thanks, Joy McGill

4

Hello Joy,
I'm sorry but I could not find any renewal of your AVG Internet Security which is going to expires on 10/21/2017. In this case, I request you to connect with our sales team (https://support.avg.com/support_sales?l=en), they will help you to renew your AVG Internet Security.
Best regards,
Alok.

7

Hello Joy,
I'm sorry but I could not find any renewal of your AVG Internet Security which is going to expires on 10/21/2017. In this case, I request you to connect with our sales team (https://support.avg.com/support_sales?l=en), they will help you to renew your AVG Internet Security.
Best regards,
Alok.

1

A few minutes I endeavoured to renew my AVG coverage by providing my credit card details but I am not sure the process worked. Was the process completed (for basic coverage). After inserting my credit card number, I was asked to go to AVG site. I did and waited and waited and waited but to no avail. I finally closed the URL and came to this site for clarification.

5

Yes, I see that your AVG Internet Security - Unlimited (1 year subscription) order was processed successfully and it expires only on 17th October 2018.
Please follow the activation steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate and keep us informed about the status.

2

Thanks for your help to date.

Next question: Why is there still a notice saying that I have 3 days to renew my subscription AFTER I downloaded the program following the instructions you provided. Is it possible that the program did NOT download properly?

3

Can you confirm that you have now received my payment of $74.99 CDN. (order #12670304138 effective October 16 2017) for an unlimited 1-year subscription for AVG Internet Security and that it has been successfully downloaded to my computer? I am confused because I continue to receive a message that my Internet Security expires in four days. Thanks, Joy McGill

6

Joy,
It could be possible that the new subscription has not yet activated. I am sure you have followed our instructions carefully and I appreciate your efforts. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.