I ran a scan this morning. In the middle of the scan it said windows encountered an error and has to restart.
When it restarted it goes to a black screen and says the following:
starting watch dog initializaion
loading config
pre initializaition
creating watch dog dynamic key list
subsystems initialization
finished
phase 1
starting reactor
starting components
starting internal subsystems
starting command channels
srm start actions
starting external subystems
finished
I can not start in safe mode
it does not go past the toshiba screen
and does not start booting up
I have windows 8 and did shift f8 for safe mode but it will not go
please help
Gloria,
We appreciate your efforts but apologize for the difficulties. Before restarting the computer, make sure to unplug all the USB cables (eg: Printer, Scanner, HDD etc.,) then try to reboot the computer in safe mode and then try pressing “Esc” or “F8” key to check whether it skips to boot screen. If the computer booted into safe mode,please uninstall AVG from safe mode and check if that fix this error.Thank you.
Gloria,
We appreciate your efforts but apologize for the difficulties. Before restarting the computer, make sure to unplug all the USB cables (eg: Printer, Scanner, HDD etc.,) then try to reboot the computer in safe mode and then try pressing “Esc” or “F8” key to check whether it skips to boot screen. If the computer booted into safe mode,please uninstall AVG from safe mode and check if that fix this error.Thank you.