Hello Jean,
We regret for the inconvenience caused to you. Could you please share an image of how your Windows startup screen looks to assist you further? Thank you.
I saved and saved and just bought a new hp laptop with Windows 10. I installed AVG free. I've been using it for years. I am now a victim of AVG. I lost everything when my old laptop crashed. Is this going to happen again? I am not tech savvy. I don't have the financial resources to get help that I should not need. My laptop is frozen at Phase 1 finished. Windows won't load. It's stuck. What do I do? I've read about removal but I can't get past the Phase 1: finished screen. I'm devastated. I've just gone through all this.
Hello Jean,
We regret for the inconvenience caused to you. Could you please share an image of how your Windows startup screen looks to assist you further? Thank you.