This only happens in AVG Browser! There is no message like this when I use Google Chrome.
Russel
Hello Russ. Thank you for your time to communicate with AVG and I apologize for the delayed response. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team.
Specific to your concern, to view HD in Amazon Prime when using AVG Secure Browser, this is a known disruption that is actively being investigated by our development team.
Unfortunately, I do not have a known ETA of when this disruption will be resolved. But to be assured we are aware of this disruption, and actively working on a resolution.
Your time, effort and continued patience, is much appreciated. Regards, Shawn
Thank you for the information.
We would like to escalate the case to our senior team and investigate the issue further.
However, could you mention the version of the AVG Secure Browser in order to make sure you have the updated version.
Keep us posted.
Im unable to stream a movie in Amazon Prime in High Definition using AVG browser, it keep giving me the following pop up message;
Your browser does not support high definition playback due to content restrictions, Please update your browser for the best Prime Video experience.
The browser is up to date as far as I can see and this message does not appear when Im using Google Chrome.
Any ideas?
Russel
please see diagnostic info;
executable_path=C:\Program Files\AVG\Browser\Application\AVGBrowser.exe
profile_path=C:\Users\Russel\AppData\Local\AVG\Browser\User Data\Default
os_version=Windows 10 v2004 (x86)
av_version=20.9.3152
urlscanner_version=1.6.0.266
host_prefix=
browser_version=86.1.6937.200 (Official Build (32-bit))
cgid=513
cid=7302
uid=e4462b7a064f4bd98d491b337a1e8f48
Channel: stable
OS language: en-gb
Browser language: en-GB
Search Engine URL: https://www.ecosia.org/search?q={searchTerms}&addon=chrome&addonversion=3.3.0&method=topbar
Omaha version: 1.7.914.0
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
alhhdemkjnkdnfpamkjehldekbbooffp : AVG Performance Manager : 1.2.220
boakgmelfgohkobfagbmnlnmpccbnaif : AVG Secure VPN : 1.5.1.839
cmcecmkcoccdbjggknlopogbleldojkf : AVG Video Downloader : 2.4.121
eedlgdlajadkbbjoobobefphmfkcchfk : Ecosia - The search engine that plants trees : 3.3.0
gofkjofmcophdagpgkgejggnmfbggnke : AVG HTTPS Encryption : 19.6.4.136
inomeogfingihgjfjlpeplalcfajhgai : Chrome Remote Desktop : 1.5
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
maafkmigbnfgoknpahhpcpccchemkhih : AVG Adblock : 2.1.194
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
phlckieggnebdmhpipkmlnekabekcopl : AVG Anti-Tracking : 1.23.0.675
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8620.824.0.0
Disabled extensions:
jdknegmhnomgeklcgogfmhhfaodejiak : AVG Anti-Fingerprinting : 2.5.181
Thank you for the information.
We have escalated the case to our senior team. We will get back to you once we get a reply from them.
Your patience is appreciated.
Hi Russel,
We are here to help.
Are you facing this issue in the other browser too?
Please provide us the screenshot of the message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
This only happens in AVG Browser! There is no message like this when I use Google Chrome.
Russel