Wei, thank you for the information. Please restart your PC multiple times and check whether the PC is booting into Windows normally.
If you get the it successfully logged in then please run our AVG remover tool http://aa-download.avg.com/filedir/util/AVG_Remover.exe and then please go to C:\ drive and delete the folders that are named as AVG and then restart your PC.
Please let us know the status of it.
Avinash,
I downloaded the AVG rescue usb and it said the usb is bootable, but when i open my laptop, and plug in the usb the screen still in blackscreen and the watch dog thing still pop up.
Hello Wei,
Thank you for contacting us with your concerns and we regret for the inconvenience caused. We request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Disabling-AVG-when-Windows-cannot-start to disable AVG when computer does not boot. Please, feel free to let us know if you require any further assistance. Thank you.
I recently updated AVG and it ask me to restart my laptop ( Lenovo z510, windows 10). After restarted, the black screen with watch dog initialisation and stuff came up and never go away. I tried to boot to safe mode but it didn't work ( by pressing f8 or shift+f8). Want to ask is there other method I can try? Also will I lost all my personal stuff in my laptop?
Hello Wei,
Thank you for contacting us with your concerns and we regret for the inconvenience caused. We request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Disabling-AVG-when-Windows-cannot-start to disable AVG when computer does not boot. Please, feel free to let us know if you require any further assistance. Thank you.
Wei, thank you for trying the rescue CD operating using the USB drive.
You have to change the first booting device to "USB drive" and only then the file present in the USB will start running when you startup your PC.
Please change the first booting device to USB by going to the boot option and let us know the status of it.
Yes, I ran the setup.exe file and install in my usb. After that it said it "is now bootable".
Avinash,
I downloaded the AVG rescue usb and it said the usb is bootable, but when i open my laptop, and plug in the usb the screen still in blackscreen and the watch dog thing still pop up.
Wei, to bring up the booting option we have press a key repeatedly during the startup. However, this key differs for the make of the PC. We request you to restart your PC and tap F1 key repeatedly and check whether you get the boot option screen?
No, F1 key doesnt work.
it is now working now. Without using booting. After several time restart, it is now working. Thanks