Web and payment protection not on

Hello Robert,

I will certainly check this for you.

Please let me know the version of AVG installed and the screenshot http://avgclick.me/getscreenshot of the error message to assist further.

I uninstalled od virsion 2015 of Internet security(paid)and installed new one. Since then the web shield and payment protection cannot turned on. I have repeated these for many times following clean installation instruction, spent 5 house and got nowhere. Please help.

Robert, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Robert,

I will certainly check this for you.

Please let me know the version of AVG installed and the screenshot http://avgclick.me/getscreenshot of the error message to assist further.