Aservio 5:28 PM (6 minutes ago)
to AVG
Dear Mr. Balasubramanian (Customer Support)
I have done what you suggested, and herewith I attach the reply I received after changing VPN location. Same as always.
For your information I tried replying thro' .gmail.com but it did not seem to be sent. I have tried out all the suggestions you made and it is still unsuccessful. Everytime I want to see Netflix, Youtube on my TV via the chromcast adapter and my android handphone, I need to switch OFF the VPN. After accessing the webpage I can swithch ON the VPN !
I truly regret not confirming before purchasing AVGVPN that these webpages were also covered under the VPN offered by AVG and if you must know I also have subscribed to AVG Internet Security as well as AVG Tune Up costing me a substantial sum of money !!! If you are unable to resolve this problem I would have to consider demanding a refund so that I can subscribe to other VPN that specify all these webpages including Netflix are easily accessible with ther VPN!
Augustine
Hello Augustine,
We are sorry to hear that.
Did you change the location in AVG Secure VPN and see whether you are able to access those websites?
If that didn't help, then reinstall the application on both the devices and check the status.
To be sure, you are able to access those websites when AVG Secure VPN is turned off?
If you need help with the reinstallation, do let us know.
Hi,
I repeat the problem I sent just a few minutes ago because I believe I omitted informing that this problem exists primarily on my Android Handphone and the No. 1 problem is also on my Windows 7 Desktop. Sorry.
1. Airasia.com, airasiago.com
2. youtube.com
And I am not sure if any other web page may also be prevented since I have not surfed much.
Please advise.
Thank you.
AB
Hello Augustine,
We are sorry to hear that.
Did you change the location in AVG Secure VPN and see whether you are able to access those websites?
If that didn't help, then reinstall the application on both the devices and check the status.
To be sure, you are able to access those websites when AVG Secure VPN is turned off?
If you need help with the reinstallation, do let us know.
Aservio 5:28 PM (6 minutes ago)
to AVG
Dear Mr. Balasubramanian (Customer Support)
I have done what you suggested, and herewith I attach the reply I received after changing VPN location. Same as always.
For your information I tried replying thro' .gmail.com but it did not seem to be sent. I have tried out all the suggestions you made and it is still unsuccessful. Everytime I want to see Netflix, Youtube on my TV via the chromcast adapter and my android handphone, I need to switch OFF the VPN. After accessing the webpage I can swithch ON the VPN !
I truly regret not confirming before purchasing AVGVPN that these webpages were also covered under the VPN offered by AVG and if you must know I also have subscribed to AVG Internet Security as well as AVG Tune Up costing me a substantial sum of money !!! If you are unable to resolve this problem I would have to consider demanding a refund so that I can subscribe to other VPN that specify all these webpages including Netflix are easily accessible with ther VPN!
Augustine
Unfortunately, certain streaming services has taken counter measures to block its users from accessing its content through Secure VPN servers. While we do continue to add new servers and ip addresses, they are quite fast to identify the same. However, would you be so kind to let us know if you've tried connecting to the streaming servers that are available in Secure VPN?
If not, please try & let us know if it allows you to access the websites.