Web pages not displayable

AVG Protection
8

Hello Giuseppe,
Thank you for contacting AVG Community Support.
I understand that you are unable to access particular websites.
I will do my best to resolve this issue for you. 
Could you please provide me with more details about the situation, and I will do my best to help you resolve it efficiently.
May I know if you are facing issue with accessing websites in particular browser or all browsers?
May I know your OS name and version?
Are you using VPN application in your device?
Does any specific error message appear?
To help you check this, please help us with the screenshot of the error message you got. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.

9

A couple of example of not accessible websites are : Libero.it + Ticketone.it but of course there are much more
In the location list there is just one Italian city, therefore to change it, I should use a foreign country

1
Hi to all.
Why some web pages are not displayble? Once I tried to get them I get this message : Impossible to reach this page. This does not happen always but just with some pages only. Is someone able to explain me why and what I should do to avoid this obstacle ?
Many thanks in advance !
5

Thank you for reaching out,
Certain streaming services, banking websites & online shopping websites has taken counter measures to block its users from accessing its content through Secure VPN servers. While we do continue to add new servers and ip addresses, they are quite fast to identify the same. However, you can try connecting to streaming servers such as Gotham city, Miami, etc (locations) in AVG Secure VPN to check if it helps.
If issue persists, you can exclude servers by following the steps in this article (https://support.avg.com/SupportArticleView?urlname=AVG-Secure-VPN-exclude-server).

2

Hi.
Here the required infos:

  • Not all, just some of them. 
  • Done; I tried without VPN and it seems it works. Now the question is : why for these websites I need to turn off the VPN ?
  • Internet security + VPN + TuneUp + Anti-track
Regards
3

Hello Giuseppe,

Thank you for providing the requested information. We will check and help you to resolve it.

  • Could you please confirm what are all the websites are you unable to access?
  • Can you please try to turn off AVG Secure VPN and check whether you can access the website? 
  • What are all the AVG products currently installed in your device?
Once we get the information, we can identify the cause and proceed the troubleshooting accordingly. We look forward for your response.
4

Here the aswers to your questions:

  1. Not all, just some of them. Generally if one website is not displayable, it is always (just to say, every time I try to access to it)
  2. Done ! It seems it works. Now the question is : why VPN makes not displayable these websites only?
  3. Internet security + VPN + TuneUp + Anti-track
Thanks !
6

Hello Giuseppe,
Thank you for contacting AVG Community Support.
I understand that you are unable to access particular websites.
I will do my best to resolve this issue for you. 
Could you please provide me with more details about the situation, and I will do my best to help you resolve it efficiently.
May I know if you are facing issue with accessing websites in particular browser or all browsers?
May I know your OS name and version?
Are you using VPN application in your device?
Does any specific error message appear?
To help you check this, please help us with the screenshot of the error message you got. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.

7

A couple of example of not accessible websites are : Libero.it + Ticketone.it but of course there are much more
In the location list there is just one Italian city, therefore to change it, I should use a foreign country