Hello Rognvald,
I understand the inconvenience caused. I am sure we will be able to fix this together. May I know which AVG program you have installed on your computer (AVG Free Antivirus/AVG Internet Security). If possible, please share screenshot/picture (you can take a picture of the AVG user interface) to assist you further. You can click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Thank you for your prompt reply Alok. I cannot supply screenshots as I have uninstalled the software. As I said, nothing would work with it installed; how would I get a screenshot if there are no web pages loaded? I didn't take note of the name but I think that it is this:
'NEW AVG AntiVirus FREE.
Installs in moments. Protects forever.'
This was copied from the second page of your website, Download Free Antivirus Software for PC | AVG Virus Protection
Shall I try reinstalling the software?
Ron
I don't know what happened.
I downloaded the software and then opened the file to install the software. Everything seemed to be going well until the progress bar reached 97%. But then the screen went blank, apart from the usual stuff across the top and bottom. The place where you type in the text said, 'aboutblank'.
I have taken a screen shot if you want to see it. How do I get it to you?
I have reviewed all the sites which I visit regularily and everything seems fine. I shall keep an eye on thing meantime. Any idea what went wrong?
Rognvald
Thank you for letting us know, Rognvald. We can find the root cause of the issue by checking the log files. Our senior technicians will analyze the logs and get back to you via email.
Thank you for letting us know, Rognvald. We can find the root cause of the issue by checking the log files. Our senior technicians will analyze the logs and get back to you via email.
I run Google web browser on a tower computer using Windows 10.
I am disappointed wirh Bitdefender so I thought that I would try your free virus protection first. I downloaded it yesterday but today I could not load any web pages. So I tried a repair and it seemed to work, but only once, so I tried it again and still no web pages would load. I have tried rebooting and restarting but still no luck. So I uninstalled AVG and everything works perfectly.
I am sending this from my ipad at the moment.
I would like to try your software so please help. Not much use if I cannot load web pages.
I have tried Firefox and MS Edge with similar results.
Thank you.
I have done as you have requested and I am now typing this on my tower computer, not my ipad, so it seems to be working now. However, I encountered one problem; this site; Lidl Plus Terms of Use gives the following error message; 'Please note and inform your administrator. Error code: 500 - Internal server error. Error message: An Internal server error occurred.'
I don't know if this is connected to my current problem but I have never had a problem loading this site before. Please advise.
A minor point, my name is Rognvald (after the Norse Saint Rognvald), not 'Rogvand'. It's not a big problem.
I have enabled as you have suggested and I have had no more problems this evening. I have just turned off my computer but will review things tomorrow.
I have run the diagnostics and sent it off. Acknowledgement received.
Rognvald
Thank you for your prompt reply Alok. I cannot supply screenshots as I have uninstalled the software. As I said, nothing would work with it installed; how would I get a screenshot if there are no web pages loaded? I didn't take note of the name but I think that it is this:
'NEW AVG AntiVirus FREE.
Installs in moments. Protects forever.'
This was copied from the second page of your website, Download Free Antivirus Software for PC | AVG Virus Protection
Shall I try reinstalling the software?
Ron
Hello Rognvald,
I understand the inconvenience caused. I am sure we will be able to fix this together. May I know which AVG program you have installed on your computer (AVG Free Antivirus/AVG Internet Security). If possible, please share screenshot/picture (you can take a picture of the AVG user interface) to assist you further. You can click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Rogvand,
Appreciate your efforts and patience to try out our instructions. I would request you to disable HTTPS scanning in Online shield component and check if the issue with browsing is resolved.
Open AVG AntiVirus Free, click on Menu->Settings->Components->Online shield->Customize. Uncheck HTTPS scanning.