Web Shield Error Message on Mobile App

Android products
5

Hello Louise. 
Thank you for contacting AVG Community Support.
We have a specialized mobile team, who'll give better clarity regarding this concern.
Please use the below link to contact them
https://support.avg.com/support_contact_form?l=en

After clicking the above link, please select the operating system as "Android or iOS" and fill in the other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team. They will certainly check and get back to you by email.
Thank you for understanding.

1

Hello,

I've seen the instructions for putting AVG Free app in the 'never sleep' list for Samsung. But when I check the list, AVG Free is the only App on my phone that doesn't show up in that list for me to select select it.

I've checked all the other lists there and can't find it anywhere. So I'm stuck with almost every day needing to turn AVG off and on again in accessibility settings. 

Please help?

3

Hello Louise. 
Thank you for contacting AVG Community Support.
We have a specialized mobile team, who'll give better clarity regarding this concern.
Please use the below link to contact them
https://support.avg.com/support_contact_form?l=en

After clicking the above link, please select the operating system as "Android or iOS" and fill in the other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team. They will certainly check and get back to you by email.
Thank you for understanding.

2

Hi Delli!

Thanks for the reply.

I clicked the link as you suggested, complete the fields and clicked 'Get Help'. No where was there a button to select 'request answer via email' either before or after I clicked 'Get Help'. Once clicking the button it tells me to come back here and ask the community, or ask AVG the question via Facebook or Twitter?

4

We're sorry for the inconvenience caused, Louise.

We've created a ticket on your behalf and forwarded it to our designated mobile support team. They'll contact you via email as soon as possible.
Meanwhile, your patience is very much appreciated. Thanks!