Web Shield False Positive

Viruses & Threats
5

Hello Josh, 

We are sorry for the inconvenience caused. We see that you have already submitted False positive report. Our analysis team already sent email about your report. Kindly check your inbox. Thank you.

1

We've received a number of customer complaints in the last 18 hours that your Web Shield product is blocking access to a subdomain our company uses to host an embeddable widget. This domain is "clean" in the VirusTotal, Cisco Talos, and Google Safe Browser lookup tools. Never the less, you are blocking our customer's access under the categorization of "URL:Phishing"

I have filed a "false-positive" report through your tool, but I would very much appreciate being contacted by your engineering team to help us understand how this mistake can be fixed. 

Thank you for your assistance.

 

 

2

Hello Josh, 

We are sorry for the inconvenience caused. We see that you have already submitted False positive report. Our analysis team already sent email about your report. Kindly check your inbox. Thank you.

3

You are welcome, Josh.
Please feel free to contact us back for further assistance with AVG.
Thank you.

4

Veeramani,

I have received an email regarding my report. Thank you so much for the quick response on this!

 

-Josh