Web Shield If Off error message

AVG Protection
3

Hi Louise,

We're glad to help you with this. 
To improve performance, some Android devices force apps to stop when your device screen turns off. This often causes apps with the Accessibility permission to lose this permission.
To re-enable the Accessibility permission, open your device settings, search for Accessibility, then grant this permission to AVG AntiVirus.
We recommend changing your system settings to prevent AVG AntiVirus from losing the permission. For detailed instructions, refer this article:
Preventing your Android device from stopping AVG apps
For further queries, feel free to write back to us.

1

Hello

I recently changed my mobile to a Samsung Galaxy A33 5G. 

I installed the free version of AVG as a friend advised me to, but I keep getting an issue flag up. 

It says "Web shield is off". 

It prompts me to turn it on, by clicking Enable, then agreeing to their privacy note.  I do all that fine, then it tells me to open settings which I can do fine … but then I get stuck! :frowning:

It tells me to Select AVG Antivirus next, but there isn't the option for this showing on my screen anywhere?

Can anybody help?

Louise

2

Hi Louise,

We're glad to help you with this. 
To improve performance, some Android devices force apps to stop when your device screen turns off. This often causes apps with the Accessibility permission to lose this permission.
To re-enable the Accessibility permission, open your device settings, search for Accessibility, then grant this permission to AVG AntiVirus.
We recommend changing your system settings to prevent AVG AntiVirus from losing the permission. For detailed instructions, refer this article:
Preventing your Android device from stopping AVG apps
For further queries, feel free to write back to us.