Web Shield stops Firefox v65 loading all webpages

AVG Performance
5

Hello Simon,

I will check this for you.

Please open AVG program installed on your computer, click on "Menu->Settings->Components->Wen Shield->Customize->
Uncheck the option "Enable HTTPS scan"".

Check if that fix the issue.

If yes, please share us the screenshot http://avgclick.me/getscreenshot of your Firefox web-page with this option (Enable Htttps scanning) checked and unchecked from AVG.  

We will check the screenshot and escalate this case to our senior team for further analysis.

1

Hi
Firefox went up to v 65 last night. Now all websites are blocked with Firefox returnig "Your Connection is not secure". Turning off Web Shield resolves this but now I have no protection! Firefox suggests this error is due to an antivirus/security program not recognising the latest version. Seems so. Please can you help me fix this. Is there an update that resolves this?

Thanks

2

Hello Simon,

I will check this for you.

Please open AVG program installed on your computer, click on "Menu->Settings->Components->Wen Shield->Customize->
Uncheck the option "Enable HTTPS scan"".

Check if that fix the issue.

If yes, please share us the screenshot http://avgclick.me/getscreenshot of your Firefox web-page with this option (Enable Htttps scanning) checked and unchecked from AVG.  

We will check the screenshot and escalate this case to our senior team for further analysis.

3

Hi Karthikeyan

That did fix it. One concern is that I now have a lower security level. Is this the case and will I be able to turn it back on when fixed?

Regards

Simon

4

Yes, Simon. This feature can be enabled once the issue gets resolved.

We have already escalated this case to the concerned team and it should be fixed in the future update.