Webcam protection

AVG Protection
16

Has this been resolved? I have the same problem which AVG support have been informed of. Im awaiting a response.

13

My camera is blocked again, as well. what do i do?

3

Hi David,

We're glad to help you. 
Please write back to us in your own post to proceed further.
Thank you in advance!

15

Hello Bob, 

We are sorry to know that. We will check and help you to resolve it. Please try to Adjust sensitivity in AVG Internet Security settings and check the status. Refer the below steps to know how to adjust sensitivity :

  1. Open the AVG Internet Security user interface and click the Privacy tile.
  2. Click Settings (the gear icon) in the top-right corner.
  3. Ensure Full Protection ▸ Webcam Protection is selected in the left panel, then use the drop-down menu to define Webcam Protection sensitivity.
The following options are available:
  1. Smart mode: Automatically allows trusted applications to access your webcam. If an untrusted application attempts to access your webcam, a notification appears asking you to allow or block the application. After selecting an option, the application appears on the Blocked & Allowed apps settings screen, where you can view its status and select additional actions.
  2. Strict mode: Notifies you every time any application attempts to access your webcam and allows you to decide if the application is blocked or allowed. After selecting to block or allow an application, the application appears on the Blocked & Allowed apps settings screen, where you can view its status and select additional actions.
  3. No mercy mode: Automatically blocks all applications that attempt to access your webcam.
Please set Smart mode and check whether camera works fine. We look forward for your response.
10

Hello Bob, 

We are sorry to know that. We will check and help you to resolve it. Please try to Adjust sensitivity in AVG Internet Security settings and check the status. Refer the below steps to know how to adjust sensitivity :

  1. Open the AVG Internet Security user interface and click the Privacy tile.
  2. Click Settings (the gear icon) in the top-right corner.
  3. Ensure Full Protection ▸ Webcam Protection is selected in the left panel, then use the drop-down menu to define Webcam Protection sensitivity.
The following options are available:
  1. Smart mode: Automatically allows trusted applications to access your webcam. If an untrusted application attempts to access your webcam, a notification appears asking you to allow or block the application. After selecting an option, the application appears on the Blocked & Allowed apps settings screen, where you can view its status and select additional actions.
  2. Strict mode: Notifies you every time any application attempts to access your webcam and allows you to decide if the application is blocked or allowed. After selecting to block or allow an application, the application appears on the Blocked & Allowed apps settings screen, where you can view its status and select additional actions.
  3. No mercy mode: Automatically blocks all applications that attempt to access your webcam.
Please set Smart mode and check whether camera works fine. We look forward for your response.
1

In internet security, when webcam protection is switched on it blocks my camera from working. I have tried everything, repair, permissions, uninstall/reinstall nothing puts it right, any ideas anyone

2

In response to your question David, AVG advised me to turn off webcam protection, I uninstalled the July antivirus update, that resolved the problem until a restart then the update came back and blocked the camera again. I have informed avg support so far no response.

14

Hi Maggie,

We're glad to help you.
Please write back to us in your own post to proceed further.
Thank you in advance!

12

Hello,

I am having issues with webcam accessibility. Even when I turn off Webcam Protection, my webcam is blocked from use.

4

Hello Amanda,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
Please write back to us in a separate private message so that we can check and assist you accordingly.
Thank you in advance!

5

Hello,

I am having issues with webcam accessibility. Even when I turn off Webcam Protection, my webcam is blocked from use.

6

Hi Maggie,

We're glad to help you.
Please write back to us in your own post to proceed further.
Thank you in advance!

7

My camera is blocked again, as well. what do i do?

9

Thank you for writing us back, Bob. 
We apologize for the inconvenience caused to you. 
We've sent you an email that offered free additional support to investigate and resolve this issue further.
Please check for the email and revert to us.

8

Has this been resolved? I have the same problem which AVG support have been informed of. Im awaiting a response.

11

I had already tried that, the camera only comes on when webcam protection disabled.