Hi VPN is blocking access to my webmail and most internet sites, I have done the online chat and have had someone remotely access to try and fix the problem, told it would be escalated and I will hear back within 24 hours, 30 hours have past and still nothing even tried to get update through their support page, no luck with that either.
I have still heard nothing can you please provide me with an update, or please refund me the purchase price I paid for the subscription as the program is useless to me as it is
can you please tell me how long shortly is as we are now getting close to 80 hours and not one word from tech only lame responses to my questions
Peter, we regret for the inconvenience caused.
We could see that your web-mail provider is blocking access for the AVG Secure VPN. So, you can contact your web mail provider to resolve this issue.
If you wish to have a refund, please reply back to this post.
It is now over 50 hours since my case was escalated, and I have still heard nothing
Sure Peter. Let us know the status of the issue.
case number 08006054, yesterday, case number 08014943 from today
Peter, we regret for the inconvenience caused.
We could see that your web-mail provider is blocking access for the AVG Secure VPN. So, you can contact your web mail provider to resolve this issue.
If you wish to have a refund, please reply back to this post.
I am contact webmail provider to see what they have to say about the blocking
We realize the situation, Peter.
We would like to kindly ask you to accept our apologies for the delay you may have experienced and for all the inconvenience caused.
The issue has already been escalated to our senior team with high priority. They are working on it and will get back to you shortly.
Your patience is much appreciated.
Thank you for the information.
I could see that the case was escalated yesterday and it is being analyzed by our senior team.
It would take 24 to 48 hours for our team to respond you via email.
Your patience is much appreciated.
Hello Peter,
We are sorry to hear this, but couldn't find the details of your recent contact with us.
If you have received a case reference, do mention it here.
Thank you.
I have still heard nothing can you please provide me with an update, or please refund me the purchase price I paid for the subscription as the program is useless to me as it is
Peter, we expect your patience in this matter.
Your case is being analyzed with high priority. Keep checking your email to know about the status.
case number 08006054, yesterday, case number 08014943 from today