Hello, some users of AVG antivirus are getting an error trying to access my website. See the screen error below:
And when they try again, they receive the following error: Error code: PR_CONNECT_RESET_ERROR
How do I take my website off AVG's blacklist?
Thank you,
Hi Francisco,
Please accept our apologies for the inconvenience caused.
As we're unable to access the image/screenshot you've shared, would you be so kind as to share it again, so that we can check & help you accordingly?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance!
We're glad to help pointing you in the right direction. We do have a specialized team who deals with threat analysis.
In this regard, we'd suggest you to submit a false positive request by visiting this link.
Once you submit a request, a group of analysts will review the site & whitelist it, if it is found to be safe or goes through clean notes of AVG.
Thank you in advance!
Thank you. I've already submitted a false positive request.
Thank you for updating the status, Francisco.
Upon checking your account, we can see that your ticket has reached our concerned false-positive analysis team. They'll analyze the website and contact you via email as soon as possible.
Meanwhile, your patience is very much appreciated. Thanks!