Website page link not working - reason AVG

Viruses & Threats
8

Hi Kate,

We're glad to look into this & help you.
Please share us the screenshot of the threat notification after clicking on 'See details' in it for better clarity.
Meanwhile, you can submit a false positive request via this link.

9

Our pleasure, Kate. Appreciate your attempt in sharing us the screenshot.
However, it isn't required & we'd suggest you to try changing the location/region to United states or Worldwide when you're in the false positive website. (click on flag at top right corner to change the region).

1

Hi all, I am receiving a pop up - with regards to a threat on a link from a website I am using, this happens only when I click on one of its pages only.    I get - connection on static.nc-img.com because it was infected by URL:Phishing.  I pay for Full Protection on my PC.   Has anyone come accross this before?   I have had the website i am using check from their side, and they have confirmed its the AVG software stopping me opening it.    they suggest i whitelist the link, and if i should - how do i do that? 
thanks so much

3

ok i have tried Google, internet explorer and microsoft edge, non of them are working…

5

Hi Kate,

We're glad to look into this & help you.
Please share us the screenshot of the threat notification after clicking on 'See details' in it for better clarity.
Meanwhile, you can submit a false positive request via this link.

4

Hi Dinesh, thank you so much.

I used the link however each time its coming back to me with an internal error -   "form cannot be sent, an internal error has occured whilst sending the form"   Can I send you a screen shot of the error, though it wont paste into this window…    



2

We are sorry to hear this.

We request you to update the AVG program and check for the threat detection again.

Keep us posted.

7

i have changed the location, to worldwide, UK, USA… even clicked on Sweden, though takes me to the AVG home page!    either its an error or the page isnt loading quick enough…  

oh i hate technology sometimes!   any thoughts?

6

Kate, please try in a different website and web browser and check if you can submit the form.