Weird Double Password

Hi Cole,

We're glad to look into this & help you.
From your description, it seems that you're referring the settings password of AVG program.
To ensure this, share us the screenshot of the prompt that requires password.

It won't let me screen shot it but I know it is the password prompt. Says "Are you sure you want to enter protected area" And some other stuff about how it could be a malware attack.

I set up AVG to make me put in a password when opening the app, but recently I’ve had to do it twice. I don’t know why, I’m not messing up nor canceling, just after I put it in once and hit enter it makes me do it again. Anyone know why?

Thank you for writing back to us, Cole
This isn't the usual behavior of AVG program. Let us work towards fixing the issue.
I request you to uninstall and reinstall the AVG and check if you are being asked to enter the password twice again.

Hi Cole,

We're glad to look into this & help you.
From your description, it seems that you're referring the settings password of AVG program.
To ensure this, share us the screenshot of the prompt that requires password.

You can take a picture of the screen using your Phone and share it with us, Cole
Unfortunately, we won't be able to access video link if shared.
Write back to us to assist you further.

We understand your concern, Cole.

We've sent you an email with further assistance. Please check your inbox/spam folders for the email and use it to revert to us.

Thank you for writing back to us, Cole.

From your description, we assume that you're referring to the AVG Antivirus Free User Interface password.
Please let us know if you set the password to open the AVG Antivirus Free alone or to access the AVG settings as well.
Keep us updated.

Yes it is AVG free, and it's set to when I open AVG it requests a password. Thank you

It won't let me screen shot it but I know it is the password prompt. Says "Are you sure you want to enter protected area" And some other stuff about how it could be a malware attack.

I just reinstalled it and readded the password yet it's still requesting it twice. Do you think it would help if I recorded it with my phone and gave the link for the video via youtube? Thanks