Hello Marie,
Could you please let us know whether the detected threats has been removed by the AVG program? If not please provide us with the screenshots of the detected threats so that we could analyze the issue for you. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.
Hi:-)
I went on "my" AVG Free 2015 side Today. It Said my computer needed to restart so my identity could be protected, and Update AVG so my computer could be protected?
After I restartet my computer, my AVG free 2015 had changed. When I went on it it had a little mark that Said "Go to zen"?
I also scanned my computer after all that happened and it did find to threats, both Called Bundleapp_R. And if heard that those threats arent bad.
Can you guys please help me?
Hello Marie,
You may be asked to manually update your AVG program in case if your program has missed some important updates. Did the 'restart required' message disappear after restarting your computer? Thank you.
Hello Marie,
Thank you for confirming that the restart required message disappeared after restarting your PC.
For some updates of AVG it is highly recommended to restart your PC so that the downloaded updates can be installed and only if you restart your PC those updates can be installed and only then you can get the complete protection.
Yes it did. But why did it say that it needed to be restartet and updated so I could be protected?
Hello Marie,
We are glad to know that the threats have been removed by AVG. You can also schedule a scan by following the instructions in http://support.avg.com/SupportArticleView?urlname=How-to-start-or-plan-a-computer-scan .Thank you.
Okay:-)
But do you know why AVG Said I had to restart my computer, so identity could be protected? And that I had to Update AVG so that my computer could be protected?
Yes absolutely.
Please feel free to contact us if you need any assistance.
So thats why AVG Said I wasn't protected?
Marie, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Marie,
Could you please let us know whether the detected threats has been removed by the AVG program? If not please provide us with the screenshots of the detected threats so that we could analyze the issue for you. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.
Yes it did. But why did it say that it needed to be restartet and updated so I could be protected?