What have I purchased and how do I download it

AVG Subscription
3

Hello Susanne,

We're sorry that you feel this way. We're here to help.
You have renewed your AVG subscriptions on Jul 20, 2021and Sept 10, 2021. Since you've renewed your subscriptions, we just need to make sure it was reactivated. New installation won't be required for the renewal products.
The email instructions has been sent to you for reactivation.
Please check and revert to us.

To reach our AVG Technical Support via chat. please reach out through this link https://support.avg.com/support_tech_chat?l=en

Here is the phone support contact number:

USA & CA: +1 925 732 4274
AU & NZ:   +61 281 034 937
UK:             +44 1163 668 542

Thank you.

1
I am not asking the community, I am asking you AVG, WHAT HAVE I PURCHASED.  I know I did some kind of upgrade in July, August of 2021.  I don't have the downloads and don't know how to install it so I am paying for something I do not have.  Can someone in your company assist me, NOT THE Community.  I paid AVG, not other users.  I have already spent an hour of my time trying to figure this out and have not succeeded.  I need someone from AVG to walk me through what I have and help me find the links to download it so that I am not paying for endless emails.  Is there no phone number to your company?    Is there no human I can speak with?  
2

Hello Susanne,

We're sorry that you feel this way. We're here to help.
You have renewed your AVG subscriptions on Jul 20, 2021and Sept 10, 2021. Since you've renewed your subscriptions, we just need to make sure it was reactivated. New installation won't be required for the renewal products.
The email instructions has been sent to you for reactivation.
Please check and revert to us.

To reach our AVG Technical Support via chat. please reach out through this link https://support.avg.com/support_tech_chat?l=en

Here is the phone support contact number:

USA & CA: +1 925 732 4274
AU & NZ:   +61 281 034 937
UK:             +44 1163 668 542

Thank you.