When AVG firewall is up, cannot access DNS

AVG Performance
3

Hi Tom,

We are sorry to hear this.

We will help you to resolve the issue.

We request you to reinstall the AVG program and check for the issue again.

Refer this article for uninstallation https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Internet-Security

Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Install-AVG-Internet-Security

Keep us posted.

1

Hi there,

I'm a happy user of AVG for several years now but I have run into a problem as of late which I struggled to resolve.

When I boot my computer I will have internet connection for a brief period, then it will drop out (ping -t requests to google will return Request timed out). I used the Windows Network Diagnostics and the troubleshooter returned the following error - 'The DNS server isn't responding'.

I tried restarting my router, restarting my computer, unplugging my wireless USB adapter and using a new one. Nothing worked. I have deactivated AVG completely and now my internet is working fine and I can reach the DNS.

 

2

Hi Tom,

We are sorry to hear this.

We will help you to resolve the issue.

We request you to reinstall the AVG program and check for the issue again.

Refer this article for uninstallation https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Internet-Security

Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Install-AVG-Internet-Security

Keep us posted.