When did I ever subscribe?

AVG Subscription
3

Hello Clinton,
Unfortunately we couldn't locate any active subscription or the deductions with the provided details. We have sent you an email requesting for necessary details so that we could assist you better.
Thank you.

1

Why does AVG take money off your account if you haven't requested a subscription? 
So if you purchase AVG once, you pay for life?

2

Hello Clinton,
Unfortunately we couldn't locate any active subscription or the deductions with the provided details. We have sent you an email requesting for necessary details so that we could assist you better.
Thank you.