When running maintenance the defrag beachball never stops turning

Hello Mark,
Sorry to know that you have issues in running the maintenance.
Disk fragmentation take a while normally during the first time maintenance.
You can also run it seperately through "All functions" which will speed up the process.
Please select the fast fragmentation option.
You can bypass this disk fragmentation through settings.
Please click settings and select one click maintenance in the left pane.
You will see an option to uncheck the Disk fragmentation.
Please feel free to contact us if you have any difficulties.
Thank you.

Purchased Ultimate, but when going through maintenance, the functions will complete except for defragmentation. The beach ball keeps spinning.

This has happened twice and I used Win 10 to analyze my hd, and it showed 0 to 1% defrag.
How can I get the maintenance program to bypass this?

Hello Mark,
Sorry to know that you have issues in running the maintenance.
Disk fragmentation take a while normally during the first time maintenance.
You can also run it seperately through "All functions" which will speed up the process.
Please select the fast fragmentation option.
You can bypass this disk fragmentation through settings.
Please click settings and select one click maintenance in the left pane.
You will see an option to uncheck the Disk fragmentation.
Please feel free to contact us if you have any difficulties.
Thank you.