Hello Florentina,
We are glad to look into this and help you.
Please confirm in which device you are facing this issue like Windows, Mac, Android or iOS?
Please check if there is any other antivirus or VPN program installed on your device.
We would request you to uninstall AVG Secure VPN once and then reinstall it to check if it helps.
Thank you.
Hello,
today I bought the AVG Ultimate and when I turned on the VPN on my Laptop, my Internet connection turned off, respectively my Wi-Fi connection broke. I changed the location, restarted my PC many times, but it's still the same.
In my brother's PC and Laptop, it works fine, and in our smartphone too. His PC is connected with an internet wire and his Laptop with our Wi-Fi just like mine. When I troubleshoot the problem, I get this message: "Secure VPN TAP" doesn't have a valid IP configuration.
What should I do to fix this?
With kind regards,
Florentina
Hello Florentina,
We are glad to look into this and help you.
Please confirm in which device you are facing this issue like Windows, Mac, Android or iOS?
Please check if there is any other antivirus or VPN program installed on your device.
We would request you to uninstall AVG Secure VPN once and then reinstall it to check if it helps.
Thank you.