When will I receive my refun after cancellation of my subscription

AVG Subscription
7

Thank you for your response, I have just now cancelled the disputed case, what shall I do at this point?

6

Hi Ivan,

You have already applied for refund. Please reply back to that email in the ticket number 07988194.

1

I have cancelled it and still havent received word or the money what do I do and hweere do i pose the question directly to AVG?

4

Hi Ivan,

You have already applied for refund. Please reply back to that email in the ticket number 07988194.

2

Thank you for your response, I have just now cancelled the disputed case, what shall I do at this point?

3

I have requested a refund but accidentally provided the serial nr twice instead of including the number of the transaction id which I have with me now but what can I do to help AVG find the correct details so that I do receive the refund that i am entitled to?

5

The details you are provided are enough.

However, we see that the recent charge was disputed by the "PayPal". You need to contact "PayPal", cancel this dispute and attach the confirmation email to the refund. They will check the same and proceed with the refund.

The charge will show as debited even if it is in disputed state. You need to contact "PayPal" to cancel this dispute.