Hi Paul,
I am sorry to know that you were unable to get your paid version. I could realize that you have installed AVG Zen version which is activated using email credentials. The product you have purchased is AVG PC tuneup which is activated using license number. Both are different programs where we need to uninstall this Zen version using the given http://avgread.me/1OjMjVW link and reinstall your AVG PC Tuneup by http://avgread.me/1iMQWN7. For further assistance, please get connect with our technical support : http://avgread.me/1LKv8dv . Let us know if you face any difficulties. Thank you!
Ranjani, AVG Customer care.
Cannot dowload trial version of PRO as I have had this already
Currently have ZEN
Purchased code from retailer
How do I enter code?
Thanks
Paul
Hi Paul,
I am sorry to know that you were unable to get your paid version. I could realize that you have installed AVG Zen version which is activated using email credentials. The product you have purchased is AVG PC tuneup which is activated using license number. Both are different programs where we need to uninstall this Zen version using the given http://avgread.me/1OjMjVW link and reinstall your AVG PC Tuneup by http://avgread.me/1iMQWN7. For further assistance, please get connect with our technical support : http://avgread.me/1LKv8dv . Let us know if you face any difficulties. Thank you!
Ranjani, AVG Customer care.