Where is my refund?

Hi Marsha,

Thanks for reaching us via community forum.

On checking, the refund for AVG TuneUp was initiated on May 26, 2020.

As you have not received the refund, I have sent an email to attach the screenshot of the recent bank statement to check and escalate further.

Please respond to the email for further assistance.
I sent a cancellation and refund request at the end of May 2020. I received a confirmation my refund would take 5-7 business days. Today is June 13 and I have not received the refund to my account. Someone please explain. 
Hi Marsha,

Thanks for reaching us via community forum.

On checking, the refund for AVG TuneUp was initiated on May 26, 2020.

As you have not received the refund, I have sent an email to attach the screenshot of the recent bank statement to check and escalate further.

Please respond to the email for further assistance.