Hi,
Are you referring to AVG antivirus FREE for android security?
I don't want the above version because it contains ADS.
Furthermore, I already paid for the PRO version - Antivirus Pro Android Security. It doesn't show any 'update' in the google app store hence my app version is the latest one which is below 6.
When are you planning to release v6 and above for the PRO version.
Otherwise, I still use the old site since I have below v6, am I right?
and please update the notification on the website for PRO version user to use the old site if you are not planning to release PRO v6 soon.
Hi, I am using AVG Antivirus PRO v5 something, where can I get version 6 and above?
Google play store doesn't show anything for this app to update.
When I use this site, AVG Account
There is a notification: You moved to my.avg.com site so I need to update to v6 for tracking where can I download this latest PRO version?
Another question.
Is there a way to lock AVG app?
HI, last time I asked before I paid for the app.
I can use up to 5 devices at one time.
I already use this on two of my devices and currently they are working.
Download using gmail. device 1 using hotmail A. device 2 using hotmail B. I just need to login to track using each of the hotmail account.
is the new version 6 unable to do the same that I have now?
Download and install using gmail but when login to avg use my hotmail account. Please confirm.
If v6 unable to do the above then I stick with v5.9. Please let me know. Thanks
Hello Iwan,
I understand your queries. However, to best assist you with this, I suggest you to contact our AVG mobile support and they will assist you further with the necessary information.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as platform as "Android" and the name of AVG Program that you have installed in your mobile. In the description please completely explain about your issue and finally click on "Email" option. When filling out your details choose "Yes" for the question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version. The AVG mobile team will reply to you via email with a resolution.
Thanks for the instruction.
Before I follow, I need to know the following situation.
My google play store use my gmail address and this gmail i use to bought AVG anti virus PRO.
The AVG anti virus PRO account/login that I use to track my mobile phone is using hotmail address.
If I follow step 8 to 9 with my gmail account then it will installed the PRO app.
Then can I logged out and then login with my hotmail email address and still able to access the PRO app?
Please let me know. I don't want to uninstall reinstall etc if causing issue.
Okay.
So I activate using my google play store email.
Can I use my hotmail account to relogin to AVG to track my mobile phone?
also, I use this to a few mobile devices then I need to use different account to track each of the mobile phone.
or login with gmail and then add devices for my mobile devices?
What is your best suggestion?
Hi,
Avg Antivirus Pro
https://play.google.com/store/apps/details?id=org.antivirus
I am not aware you have unlimited device. It doesn't show in google play store.
Hello Iwan,
I understand the inconvenience.
Please access Google PlayStore and type AVG Antivirus which will show you "Update" option if it is already installed.
Once it is installed to latest version you will have the feature to lock the apps that can be used for locking AVG app.
We have introduced new website to check the Android device status which is my.avg.com, hence if you access mobilation website it will redirect to the new one.
Feel free to contact us if you need further assistance.
Thank you so much for providing the information of the AVG product that you purchased for Android.
You can activate your AVG Antivirus PRO by using AVG my account credentials. Please follow below mentioned steps for installing and activating the latest version of the product:
1.Device Menu -> Settings -> Apps/Application Manager -> AVG -> Uninstall.
2. Restart your device once.
3. Open Google play store app on your device.
4. Search for AVG antivirus.
5. Locate and install the free version of the app.
6. Now open the installed app.
7. Tap on drawer (3 lines) on top-left of the app.
8. Select AVG Account.
9. Enter your My Account email address and password.
The paid app should get installed automatically.
Hi
I haven't install that FREE version yet.
Do you want me to install that version?
what happen to my Antivirus PRO version if I install the above?
Iwan, Please note that AVG Android support is provided through email only.
AVG Guru
You are most welcome.
To activate your PRO subscription it is necessary to use the Google PlayStore email address that you logged in.
Iwan,
Please be informed that you must use your Gmail address only to activate pro features. Also you must use the registered email address only to register Anti-theft feature and track your device. I would suggest you to contact our android support team to verify if your subscription can be installed on unlimited devices or not and help you to configure AVG on other android devices.
Open AVG Anti-virus app.
Tap on drawer.
Click on Help and support-> Contact support and fill the form.
Hi,
Are you referring to AVG antivirus FREE for android security?
I don't want the above version because it contains ADS.
Furthermore, I already paid for the PRO version - Antivirus Pro Android Security. It doesn't show any 'update' in the google app store hence my app version is the latest one which is below 6.
When are you planning to release v6 and above for the PRO version.
Otherwise, I still use the old site since I have below v6, am I right?
and please update the notification on the website for PRO version user to use the old site if you are not planning to release PRO v6 soon.