Hello Rebecca,
We regret for the inconvenience caused. You might have installed the AVG Free program with the Zen Interface and that's the reason you might have faced the issue. We kindly request you to follow the instructions on the article http://avgclick.me/UninstallAVGAV and once done please follow the instructions on the article http://avgclick.me/InstallAV to install the AVG Internet Security program.
Thank you.
Hello Rebecca,
We regret for the inconvenience caused. You might have installed the AVG Free program with the Zen Interface and that's the reason you might have faced the issue. We kindly request you to follow the instructions on the article http://avgclick.me/UninstallAVGAV and once done please follow the instructions on the article http://avgclick.me/InstallAV to install the AVG Internet Security program.
Thank you.