While running full system scan the windows exits automatically and blue screen displaying

AVG Protection
3

Hello Gok,

We apologize for the inconvenience.
Did you update windows on your computer?
Are you using a free version of AVG or paid version?
If paid, please mention the email address registered with AVG.
Did you get any error message while running full scan with AVG?
If yes, please share the screenshot of error message in order to understand better and resolve it.
For taking a screenshot, please refer this article: https://bit.ly/2S1pEJH
Thank you.

1

While running system full scan scan starts and system stops suddenly after certain time and a blue window stating that os exit automatically in windows 7.Please kindly tell me how to rectify this issue

2

Hello Gok,

We apologize for the inconvenience.
Did you update windows on your computer?
Are you using a free version of AVG or paid version?
If paid, please mention the email address registered with AVG.
Did you get any error message while running full scan with AVG?
If yes, please share the screenshot of error message in order to understand better and resolve it.
For taking a screenshot, please refer this article: https://bit.ly/2S1pEJH
Thank you.