Whitelisting Program - Software I have written

General discussion
15

Any staff around please ?

14

Hi there,

I still haven't heard anything back from the senior team. Any chance you could maybe chase them up ?

Many thanks,

Zoe

13

Hello Zoe. 
Thank you for contacting the AVG community.
We apologize for the inconvenience caused to you.
Click this link (https://www.avg.com/en-ww/false-positive-file-form) to submit the form.
Our developers will check and get back to you as soon as possible.
Thank you.

1

Hi there,

I have been going around in circles on the AVG website. I am a home software developer.

The software I have written has been detected as having a virus, but this is obviously a false positive. I have found the page to register for the Whitelisting Program but it only allows files up to 60MB. Mine are 65MB minimum. The only way to join the program is to upload a file, and the only way to upload a larger file is to be in the Whitelisting Program. I can't find a "banging head against the wall" emoji to use here !

Any AVG staff around who can help out ?

When I upload my exe to Virusstotal, AVG say my file is clean. When run on my own machine, AVG says it's clean. If someone downloads it and runs from the download, AVG reports as being infected ?!??!?!

Any help would be appreciated.

Zoe

3

Thank you for writing us back, Zoe.
Our senior team will get back to you via email as soon as possible and help you further.
Hence we request you to wait for the email from the senior team.
Thank you.

2

Any staff around please ?

4

Hi Midhun,

I finally got it. Took hours though.

Anyway, I have uploaded the file now but how do I join the Whitelisting Program please ?

Many thanks,

Zoe

5

We're sorry to hear that, Zoe.

We've re-sent the email to your registered email address. Please check your inbox/spam folders to find the email and use it to get back to us.

6

Hi there,

I still haven't heard anything back from the senior team. Any chance you could maybe chase them up ?

Many thanks,

Zoe

7

Hi Delli,

Thanks for the reply. Please look at that page and you will see that the maximum size any file is only 50MB. That makes it completely useless to me !

Many thanks,

Zoe

8

Hi Syed,

Thanks for the reply. I have not received an email giving any solution. Only one quoting your reply to this thread.

Many thanks,

Zoe

9

Another week gone past and still no contact I'm afraid.

10

Hi Veeramani,

Thanks for your reply but that is not the issue. I was told the Senior Team would be contacting me with regards to the Whitelisting Program.

Many thanks,

Zoe

11

Hello Zoe, 

We are really sorry for the delay. We have removed the detection from ourend. Kindly try to update the AVG program and check the status. If you still have any issues, please feel free to contact us at anytime. Have a great day!

12

Thank you for writing us back and letting us know about it.
Our senior team will contact you via email.
Thank you.