Whole Computer Scan frozen at 78%

AVG Performance
2

Hi Jacqueline, start your PC in safe mode and run a full scan with AVG. Please refrain from using your PC until the scan completes. To know how to start in safe mode click the links given below:

Windows Vista/7: http://bit.ly/1wIKiMo.

Windows 8/8.1: http://bit.ly/1J6BXX2.

Thanks.

3

Hi Jacqueline, start your PC in safe mode and run a full scan with AVG. Please refrain from using your PC until the scan completes. To know how to start in safe mode click the links given below:

Windows Vista/7: http://bit.ly/1wIKiMo.

Windows 8/8.1: http://bit.ly/1J6BXX2.

Thanks.

1
My hard drive started racing and the little yellow light was on for about a half hour so I closed everything and restarted my computer but the issue persisted. Next I decided to start an AVG whole computer scan – and it’s found 1 threat but now seems to be frozen at 78% and 106074 objects checked PLUS it's found 1 threat. It's been stuck here for over an hour and I can't view the dashboard unless I minimize all documents and windows. Don't know what to do next?