Hi D,
I recommend you reinstall AVG using offline version of installation file (virus database is included).
Thanks
I am having the same problem here. Short version:
AVG 2015 just installed, I try to run a whole computer scan but it stops at 0% with the message "Updating virus definitions failed"
Long version:
I had the AVG 2012 version, last week I realized it stoped updating since more than a year ago. I tried to update it but failed, so I decided to uninstall it and install the latest version 2015. Installation went well and seemed to be successful, but when I tried to scan my computer it was interrupted. I uninstalled it and installed it several times, re-started my computer like 20 times, it just doesn"t work.
AVG tries to update, downloads three files, one of them 94 MB big (which takes a while) then asks for a restart, but after the restart it comes to the same error "Updating virus definitions failed" and tries to update again. I have tried everything on the internet, installed Malwarebytes, Superantispyware, still nothing works, I was even forced to do a system restore because i installed another antivirus which damaged my WLAN.
Hi Brigitte,
In order to analyze it please provide us with diagnostic output (run it after inducing described behavior) using this tool and please add detailed description of issue.
Thanks
Hi, really frustrated. I have downloaded AVG Zen and tried to scan the pc, the message comes back that the whole computer scan has been interupted at 0%.
Windows security centre states that it does not detect any antivirus programme
I have tried to open in safe mode to no avail, please help.
how can I send you my AVG Sysinfo file?
how can I send you my AVG Sysinfo file?
Hi D,
I recommend you reinstall AVG using offline version of installation file (virus database is included).
Thanks
Hi Brigitte,
In order to analyze it please provide us with diagnostic output (run it after inducing described behavior) using this tool and please add detailed description of issue.
Thanks