Hi Elaine,
We're glad to look into this & clarify.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us for further queries.
Pease clarify why double renewals have been requested.
Is there a tech to chat with by phone?
Upon checking our records, we see that your concern has been already escalated to the concerned team, Elaine. They'll reach you via email & help you at the earliest. Please ignore the email that we've sent requesting account info.
Hi Elaine,
We're glad to look into this & clarify.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us for further queries.