Why 2 renewals?

Hi Elaine,

We've replied to your original post. Please revert to us via it to keep the conversation in single thread.
Thank you for your understanding in advance!

Pease clarify why double renewals have been requested. 
Is there a tech to chat with by phone?

Hi Elaine,

We've replied to your original post. Please revert to us via it to keep the conversation in single thread.
Thank you for your understanding in advance!