Hello Adrian,
We're sorry for the negative experience you've been through and we appreciate your feedback. If you'd like to give us a chance to look into it, we are ready to help you.
Due to some technical issue, you are unable to reach our billing team earlier. Currently, we see that you have reached our billing team and they processed refund for your recent order. Kindly wait to few days to receive the refund amount to your account.
If you have any clarification, please feel free to contact us at anytime.
I'm having a hard time trying to obtain a refund of my product because the system is made to make it impossible for the customers.
If you try to get a refund in time (it's been only 5 days from the day they enlarged my subscription and charged me almost 90 dolars) they make it impossible on purpose maliciously because before you can get it they make you start a chat with an AVG staff member but the chat never starts.
At the beggining they say you "you are nunber 3 in queue" after some minutes "you are number 2" after another some minutes "you are number 1" and finally "there's a connection issue, try again"…
when you try again, guess what? "You are number 3 in queue" and the stupid process starts over and over again, I've been trying for 2 hours today.
I'm sure this is a disgusting and for sure illegal method to make you loose your money and never have it back. It is a shame and an outrage that AVG, a self called "security company" performs this scam towards their customers, I'm gonna write this in all the coment sections I can to make this scam visible.
Hello Adrian,
We're sorry for the negative experience you've been through and we appreciate your feedback. If you'd like to give us a chance to look into it, we are ready to help you.
Due to some technical issue, you are unable to reach our billing team earlier. Currently, we see that you have reached our billing team and they processed refund for your recent order. Kindly wait to few days to receive the refund amount to your account.
If you have any clarification, please feel free to contact us at anytime.