Why am I getting billed, I have no subscriptions in my account

AVG Subscription
3

Hi Michelle,

We are unable to find any charges under account.

We have sent you an email to your registered email address. Please reply back to the email with the requested information.

1
I just received notification that AVG charged me for a year's subscription. I found my email address that you have on file and logged in, there is not a subscription there. How do we go about refunding this?
Thanks
2

Hi Michelle,

We are unable to find any charges under account.

We have sent you an email to your registered email address. Please reply back to the email with the requested information.