Why am I paying twice

Hello Desiree.
We'll certainly clarify this charge. Please note that the product you bought from Best buy was AVG Ultimate and you've been charged $59.99 for automatic renewal of AVG Secure VPN (60 day trial). AVG Secure VPN is a different product. This order was placed because you agreed to automatic extension of your subscription when you originally signed up for 60 day trial of AVG Secure VPN. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription. And regarding the additional $17 charge, we assure it is not associated with this transaction and we do not have any records of it. Please contact your bank for more information about this additional charge.

AVG Secure VPN is an application that enables you to connect to the internet via secure VPN servers using an encrypted tunnel. Secure VPN can be used any time you want to connect to the internet with extra security and privacy, and is especially recommended when you are connected to a public or unsecured wireless network. AVG Secure VPN has servers in several locations, which means you can bypass geolocation restrictions, as well as access your favorite content while traveling.

  • I had already paid through Best Buy for avg unlimited  but I won't let me put all of it on my phone 
  • Now I find out you charge me 59.99$ and to top it off I got and NF  fee of 17.00$ so why am I paying twice. 59.99 + 17.00 may not be a lot to you but it a tank of gas for me for 2 weeks and maybe something to eat for lunch.​​​​​​​
 Desiree​​​​​​​

Hello Desiree.
We'll certainly clarify this charge. Please note that the product you bought from Best buy was AVG Ultimate and you've been charged $59.99 for automatic renewal of AVG Secure VPN (60 day trial). AVG Secure VPN is a different product. This order was placed because you agreed to automatic extension of your subscription when you originally signed up for 60 day trial of AVG Secure VPN. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription. And regarding the additional $17 charge, we assure it is not associated with this transaction and we do not have any records of it. Please contact your bank for more information about this additional charge.

AVG Secure VPN is an application that enables you to connect to the internet via secure VPN servers using an encrypted tunnel. Secure VPN can be used any time you want to connect to the internet with extra security and privacy, and is especially recommended when you are connected to a public or unsecured wireless network. AVG Secure VPN has servers in several locations, which means you can bypass geolocation restrictions, as well as access your favorite content while traveling.