Why am I still being sent renewal emails when I have a subscription until Feb 2021?

I will certainly ignore the email. I am very disappointed these emails keep being sent after I have brought the issue to your attention at least twice before today.

Hi Christopher,

We are sorry to hear that you feel this way.
Your subscription for AVG Ultimate is valid till Feb 12, 2021.You can ignore this expiry reminder email.
Let us know if you have any further queries.

I have a AVG Ultimate subscription expiring in Feb 2021. Again, AVG has sent me an email saying it expires today and encouraging me to renew, with a 10% discount. This is the third time I have brought this to AVG's attention.

I can only assume the renewal reminders are a deliberate attempt by AVG to make me pay for a service I already have.

Your systems can't identify I already have an active subscription which gives me no confidence your protection services work properly.

Christopher

 Your AVG Ultimate
expires today
 
 
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Hi Christopher,

We are sorry to hear that you feel this way.
Your subscription for AVG Ultimate is valid till Feb 12, 2021.You can ignore this expiry reminder email.
Let us know if you have any further queries.

I will certainly ignore the email. I am very disappointed these emails keep being sent after I have brought the issue to your attention at least twice before today.

This isn't the experience we want you to have, Christopher. Please accept our apologies for the inconvenience caused due to the automated system generated error. We've already notified this to the concerned team & this will be fixed shortly.
We'd suggest you to ensure that the correct subscription is active on your computer.
To do so : Open AVG - My AVG - My subscriptions - Check if the expiry date beside Internet Security is Feb 12, 2021.    
Thank you for your understanding in advance!